Virtual Receptionist Services

Virtual Receptionist Services Saving yourself and your business time
Do you hate wasting your valuable time answering customer’s calls when you are trying to meet a deadline? No matter the size of your business, there is always time being wasted on incoming calls. Whether it is you have a personal receptionist, or taking the calls yourself, there is a new time and cost effective solution. The solution is to use a Virtual Receptionist.

Think about how much time you would waste hiring a receptionist; Firstly, you have to advertise a job vacancy, interview candidates, choose the ‘right’ employee for your business, pay their wages, cover the phones whilst your receptionist is on their dinner, holidays or sick and lastly, maybe even provide bonuses. It does all sound exhausting, but never the less, there is an alternative! Choose to use a Virtual Receptionist; they have are trained to a high standard to understand customer service and deal with clients professionally and in an exceptional manor. Your allocated Virtual Receptionist will answer all your incoming calls and take messages, leaving you free to do what you do best.

Virtual Receptionists work hard to make every call unique to yourself and your company. It usually works by giving you a personal phone number that you can divert your calls to. When a client then calls, the call will go straight to your exclusive receptionist whom will answer with the greeting discussed prior, this may be introducing themselves and your company name, or maybe just a good morning and your company name. The receptionist will then record all details of the call and send them in an SMS text straight to your personal mobile phone, and an email, this is to ensure your clients can be dealt with promptly and competently. At the end of everyday your company will be sent a summary of calls taken that day, this way you can keep track of call flow, customer’s details and requests they may have had. This procedure saves yourself and your company a lot of time and stress.

If at any point you are in the office and want to take your calls yourself, there is a simple number to dial which will redirect all calls back to yourself.

When using a Virtual Receptionist you will never miss call or an opportunity to gain a client, or job. Every call between 09:00am and 17:00pm will be answered with great professionalism and your call will be handled by polite, friendly, helpful receptionists who will deal with the customers to the best of their capabilities.